I know most of us have some trouble wit our phones or the wonderful customer service reps but this was my experience wit good ol Sprint yesterday...
I go into the sprint store yeserday to have them tighten my screen. I have a mogul and the screen gets lose after a while of sliding it back and forth. I went to sprint a lil while ago and they fixed it n bout 5 mins...so I was thinkin this would be a quick trip.....boy was I wrong.
I get to the store and im the second person n line to see the tech people. I see that there were about 4 tech reps helpin customers so im thinkin I shouldn't be in line long...ummm...noooo...I was in line for bout a half hour. Why the hell was I n line for a half hour when I was the second person n line and there were 4 customer service tech people???
So I finally get to the counter and I explan to the lady that I jus wanted my screen fixed and she starts to tell me that they can't fix it....ummm she clearly didnt know that I was jus there last month and they did it. So she takes my phone and gives it to the tech guy and he looks at it and hands it back. She then opens the back of my phone and takes out the battery...ummm y r u doin all this wen I jus need the screen fixed. And I didn't want them to notice that there was some water damage from hurricane Jawakabatima tryin to drown my phone a few weeks ago.
After she scans the battery she did some other stuff to it and tried to turn my phone back on. Yeah....no...wuteva the hell she did damaged my phone and it wouldn't turn on. So now im lookin like "bitch u done broke my phone ...now I gotta kill u." So after the tech guy tells her that she broke it (and I clearly heard him say it) I ask her a question...well not really a question..it was more of a suggestion..I say "U do have a new phone for me n the back and it will be set up n the next 5 mins since u broke my phone...right???" She looked at me like I had lost my mind...but when she saw the look n my face she said "ill get right on that for u" so I said "thanx cuz I really didn't wanna drive thru the store."
So I was kinda souped and a lil pissed cuz now its like im startin all ova again. Lost contacts, some pics, text messages, and other rah rah rah but thanx to good ol ActiveSync I can put most of that stuff back. The phone that was fresh out the box didnt have the latest software on it so I had to update the phone myself. How do u have to update a brand new phone??? Gotta luv it right??? So I get home after damn near killin myself at the gym and start to update the phone. The website says it can take up to 10 mins but from experience I know it takes bout 30min-1 hour...damn false advertising...so after fightin wit the computer and the phone I was finally able to sync the two and have all my contacts and the like restored after bout 3 hours. Aint technology great!!!! Hell im still tryin to put my ringtones in the correct folders. Another dose of bull right? lol
4 weeks ago